LUMBEN
Legal
At Lumben, we care about your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and related services.
By using Lumben, you agree to the collection and use of information in accordance with this Privacy Policy.
Lumben is a digital platform that helps users better understand their dental case, connect with suitable clinics, and access a more structured treatment journey.
For the purposes of applicable data protection laws, Lumben is the data controller of the personal data described in this Privacy Policy, unless stated otherwise.
We may collect and process the following categories of personal data:
a. Identity and Contact Information
Full name, email address, phone number, country or location, and date of birth if required for treatment-related coordination.
b. Account and Profile Information
Login details, preferences, communication settings, and platform activity.
c. Health and Case Information
Dental X-rays, intraoral photographs, treatment interests, dental history or related case details you provide, and information shared for clinic matching, treatment planning, or consultation support.
d. Technical Information
IP address, browser type and version, device type, operating system, website usage data, and cookies and similar technologies.
e. Communication Data
Messages sent through our platform, support requests, and responses to surveys, forms, or onboarding questions.
Some of the information you provide to Lumben, including dental images and treatment-related details, may be considered special category personal data or health data under applicable privacy laws.
We only process this information where necessary and with an appropriate legal basis, including your explicit consent where required.
We use your personal data to provide and operate the Lumben platform, review and organise your dental case information, support clinic matching and treatment-related coordination, facilitate communication between users and clinics, improve our services and platform experience, provide customer support, maintain platform security, comply with legal and contractual obligations, and develop and improve AI-supported tools in a controlled and responsible way.
Depending on your location and the nature of the processing, we may rely on your consent, performance of a contract, compliance with legal obligations, our legitimate interests where not overridden by your rights, or explicit consent for health-related or special category data where required.
We may share your data with partner clinics or dental professionals you choose to engage with, service providers supporting our technical infrastructure, professional advisers, regulators or law enforcement where required by law, and affiliated entities in the event of a merger or acquisition, subject to appropriate safeguards.
We do not sell your personal data.
Lumben may use AI-supported systems to help organise, analyse, and structure case-related information. These tools are designed to support understanding, workflow efficiency, and communication.
Where applicable, AI-supported outputs are intended to assist the process and may be subject to review or follow-up by qualified dental professionals. Lumben does not guarantee that AI-generated outputs alone constitute a final diagnosis, treatment plan, or medical decision.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide our services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related data may be retained for longer where necessary for continuity, compliance, safety, or legitimate business purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no online platform or storage system can be guaranteed to be completely secure, and you use the service at your own risk.
Your personal data may be stored or processed in countries outside your country of residence. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that your data is protected in accordance with applicable law.
Depending on the laws that apply to you, you may have the right to access your personal data, correct inaccurate or incomplete data, request deletion of your data, object to or restrict certain processing, withdraw consent at any time, request transfer of your data, and lodge a complaint with a relevant supervisory authority. To exercise any of these rights, please contact us using the details below.
We may use cookies and similar technologies to improve website functionality, understand usage patterns, remember preferences, and support analytics. You can manage cookie preferences through your browser settings or any cookie controls made available on our site.
Lumben is not intended for use by children unless access is provided or authorised by a parent, guardian, or lawful representative where permitted by law. We do not knowingly collect personal data from children without an appropriate legal basis or required consent.
Our website or platform may contain links to third-party websites, clinics, payment systems, or other external services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Where required, we will also notify users in an appropriate way.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: Lumben — Email: info@lumben.com
