LUMBEN
FAQ
Lumben is a digital platform that helps patients better understand their dental case before treatment and connect with suitable clinics through a more structured and transparent process.
Users can upload dental images and share basic case information through the platform. Lumben helps organise this information, support early case understanding, and improve the matching process between patients and clinics.
No. Lumben is not a dental clinic and does not provide direct dental treatment. It is a platform designed to support case preparation, patient guidance, and clinic matching.
No. Lumben does not provide a final medical or dental diagnosis. Any AI-supported output or case summary is intended for informational and support purposes only. Final diagnosis and treatment decisions must always be made by a qualified dental professional.
Depending on the service flow, users may upload dental X-rays, intraoral photographs, or other case-related visual materials requested through the platform.
Lumben takes data protection seriously and applies reasonable technical and organisational measures to help protect personal and health-related information shared through the platform.
Your information may be shared with relevant clinics or dental professionals as part of the matching, consultation, or treatment coordination process, where appropriate and in line with our policies.
Yes. Lumben is designed to help users explore suitable options more clearly, but treatment decisions remain with the patient and the chosen clinic.
No. Lumben does not guarantee treatment quality, treatment outcomes, pricing, or clinical results. These remain the responsibility of the relevant clinic or dental professional.
Some parts of the platform may be free, while certain services or premium features may involve fees. Any applicable charges will be made clear before payment is requested.
Yes. Lumben is designed to support both patients and clinics by improving intake quality, case structuring, and the overall patient matching process.
Lumben is being developed with an international vision, but service availability may vary depending on location, clinic network, and platform development stage.
Lumben is not an emergency service. If you are experiencing urgent pain, bleeding, infection, trauma, or swelling, you should contact a qualified dentist or emergency healthcare provider immediately.
You can contact us through the contact details provided on our website.
